1. Who we are
JGYAMFI LIMITED is a United Kingdom company providing creative arts therapy and related health and wellbeing services. This policy explains how we handle personal information submitted through this website.
2. Information we collect
When you contact us, we may process the name, email address, enquiry type and message that you choose to provide. Please do not include detailed medical records, identification numbers or other unnecessary sensitive information in the general enquiry form.
3. How we use information
We use enquiry information to respond, assess whether a request is within scope, arrange an initial discussion, maintain service safety and meet legal obligations. We do not use health-related enquiry information for unrelated marketing.
4. Lawful basis
Depending on the circumstances, we process information with your consent, to take steps at your request before entering a service agreement, for our legitimate interests in operating a safe enquiry process, or to comply with legal obligations. If special category data is later required for a therapy service, we will explain the relevant basis and safeguards separately.
5. Sharing information
We do not sell personal information. We share it only where necessary with service providers supporting secure communications or operations, with relevant professionals where you have agreed, or where disclosure is required by law, safeguarding duties or a serious risk to life.
6. Retention and security
We keep enquiry information only for as long as reasonably needed for the purpose collected and any applicable legal requirement. We use organisational and technical measures proportionate to the nature of the information. No internet communication method can be guaranteed completely secure.
7. Your rights
Subject to UK data protection law, you may have rights to access, correct or erase information, restrict or object to processing, withdraw consent and request data portability. Some information may need to be retained for legal, safeguarding or dispute-management reasons.
8. Third-party services
This website may use third-party font, icon and email services. When you use those services, their own privacy practices may apply. We recommend reviewing their notices.
9. Contact and complaints
For a privacy request, email customer_service@jgyamfi.com with “Privacy request” in the subject line. You also have the right to raise a concern with the UK Information Commissioner's Office.